Chris Moody
Social Networks, Media, and Marketing – Evolution: a Prezi by Brent Ward
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Brent Ward joined the NCSU Social Media class to lead a great discussion on social networks…and if you haven’t seen Prezi.com yet, check it out.
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About the author
@cnmoody on Twitter and referred to as Moody by his friends. Chris Moody likes things. Some of these things include sarcasm, sports, social media, his wife and occasionally writing in third person. If you made it this far, at least leave a comment.
| Print article | This entry was posted by Chris Moody on October 26, 2009 at 7:53 pm, and is filed under Featured, Marketing, Social Media. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site. |
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For those of us that know Scott (@unmarketing), this is a dumb question… but if you don’t… check out the video below. You’ll find out:
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* What does he do?
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Too often as marketers, we focus on fluff instead of substance. There are plenty of fluffy things that have to get done and are valuable to do well, but distancing ourselves from our products is a huge mistake to make.
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If you spend any time around social media, you’ll quickly realize that it is one of the easiest platforms to voice a complaint. Some companies ignore the negative sentiment that may pop up online, but others are finding masterful ways to spin a negative into a positive.
There are a few simple steps we can all take to try to handle issues and save customers online:
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If you’ve lived under a rock the last two days… you may have missed that Isaiah Mustafa (the man on a horse) is responding to individual tweets, Facebook and Youtube comments. The videos are hilarious and personal.
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