Chris Moody
Posts tagged twitter
What I learned at Social Fresh Charlotte – an exhibitor, speaker and attendee perspective
Aug 18th
Social Fresh Charlotte was the third @SoFresh branded event that I’ve had the honor of attending. The third time was the second as a speaker and the first as an exhibitor (stay with me), and gave me a new perspective of the event.
Exhibiting with Phonebooth
We had two goals going into Social Fresh as an exhibitor / sponsor – 1. build awareness – 2. help people. It is nice when you can use your product in a manner that isn’t directly trying to drive leads (although we all know that increasing sales is what keeps us all employed). Our idea was to pull together an incredible group of experts and allow anyone at the conference to step into the Phonebooth and ask anything they want. This was definitely a proof of concept and something that we can improve as we continue to build on the idea.
There were some really great questions asked and some even better answers given. We didn’t pay for this. We didn’t force this. We were just the means to facilitate the talking. Social media is cool like that because it allowed us to reach out to some amazing people and they were able to showcase how awesome and helpful they are.
It is a little more difficult to network while exhibiting, but there were definitely other times for me to do that and I still met some really great folks. My time was cut a little short on Monday night due to some of the packing and prepping we had to do, but again… it was worth it. We only had a few hiccups in our execution and know of ways to make it better for experts and attendees and will work on that too. :)
Please help me in thanking the following people for their help (follow these people with this convenient list):
Brad McCormick [@darbtx], Chris Barger [@cbarger], Chris Treadaway [@ctreada], David Neff [@daveiam], DJ Waldow [@djwaldow], Jason Falls [@jasonfalls], Jennifer Beese [@freeandflawed], Mark Hopkins [@rizzn], Marshall Kirkpatrick [@marshallk], Michelle Greer [@michellegreer], Paul May [@paulmay], Richard White [@rrwhite], Robert Scoble [@scobleizer], Scott Stratten [@unmarketing], Thom Singer [@thomsinger], Tim Hayden [@thetimhayden], Todd Defren [@tdefren].
Check out a quick video of me talking about our goal at SoFresh.
Speaking on an awesome panel
For those of you who didn’t know, now you see why David B. Thomas [@davidbthomas], Lisa Hoffmann [@lisahoffmann], Brian Dresher [@bdresher] and Jen Ecclestone [@jeneccleston] are successful in what they do. It was an extremely fun panel to be a part of and I think that it offered some nice insight as to how each of us are handling dealing with limited resources and ways to overcome that.
Every panel that I’ve been on has taught me something new. It’s great having a moderator that is organized, prepared and able to think quickly on his/her feet (with humor). It was a great time and allowed us all to have several discussions about what is working, what isn’t and ultimately, it helps me to learn more about what I can be doing.
Managing Social Media with Limited Resources is a great topic and props to Jason Keath [@jakrose] for adding the panel to an awesome lineup of speakers.
Attending my third Social Fresh
Charlotte isn’t quite my back yard, but it is at least my home turf. I saw plenty of friendly NC faces and tons of folks I’ve met on the road (many were the great speakers that we all listened to). This was the first time attending SoFresh where I missed one or more sessions of content… and honestly, I was a little bummed. We had things to do at the booth and I was able to talk to other exhibitors, but I always learn something new in each session… so I missed that.
Some takeaways:
Amber Naslund [@ambercadabra] delivered another killer keynote and Jay Baer (@jaybaer) put family first, which makes me like him even more.
Justin Kistner [@justinkistner] is really funny, smart and blogs about beer – which means I now have two uber-successful beer blogger friends (see @schneidermike and @belchingmonkey as well).
All of the Blue Sky Factory [@blueskyfactory] folks are super smart.
Argyle Social [@argylesocial] will be successful despite me not logging in as frequently as I should.
Many of the attendees are every bit as smart as the speakers and have great stories and case studies to share… talk to them!
Wayne Sutton [@waynesutton] has a really good memory (thanks for the limited edition @SoFresh stress ball buddy).
Wei Yang [@wei_yang] has my favorite Twitter list – “Not an alien” – People I have met in real life and verified are not aliens.
North Carolina (not just Raleigh-Durham) has an incredible social media scene.
These are just a few of the key takeaways for me, from multiple perspectives. As you’ll see, they aren’t all content focused because honestly… for me… the best part of the event is always connecting with the people. Yes, there is great content, but meet cool folks too.
Now I just have to see if I can make it to SoFresh Atlanta… about that…
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You had me at hello – @GoDaddy reaches out
Mar 1st
A couple of weeks ago, I had a domain that was set to auto-renew. Due to a bank issue, a lack of process understanding on my end, and a bit of confusion on the @GoDaddy interface (which I do think needs a little improvement)… my domain expired.
I logged in a few times to make sure the domain would renew and noticed that I had it set to auto-renew and had updated payment information tied to my account. I did not, however, tie my payment information with that specific domain. That was on me and was the lack of process understanding I mentioned.
I called @GoDaddy support and after 10 minutes or so had a good discussion with a helpful support rep. I was satisfied with his service, but a bit displeased with the end result. The approximately $11 domain name that I wanted to renew ended up costing me $90 with a redemption fee. I knew it was my fault and admitted as much, but still felt a little wronged.
As everyone is accustomed to doing, I tweeted my experience. Granted, I couldn’t describe the whole situation in 140 characters AND I am used to fielding positive and negative feedback from social media at work, but I was still a bit surprised by the response.
Several minutes later I had a voicemail from The Office of the President at GoDaddy. Not a tweet, not a DM, not an email, but a phone call. I was immediately happy.
Yes I am a dork with that. Todd Barr (@tbarr) and I love reaching out via the phone to respond to Twitter complaints or questions we receive at @Bandwidth… and it has a personal touch that is frequently lost.
I had a great conversation with Brian at GoDaddy. I asked him some questions about how they reach out and deal with social media and his department isn’t responsible for the social media interaction… it was escalated to them. I love that. We do that and in my opinion… it matters to customers.
Brian explained in great detail (although not boring and overly extensive), what happened and that they would like to refund me $40.
I was happy. I messed up, and admitted it. @GoDaddy went above and beyond just to show that they were listening. To me, that is what it is all about.
Honestly, it was the best $50 I’ve spent on web hosting and I even bought two additional domains at @GoDaddy last night after the call.
Kudos for listening. It does matter…
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Do you have questions about companies using Twitter and Facebook?
Feb 3rd
If so, there’s an app panel for that. The Real Facebook and Twitter Results Panel at SoFresh Tampa will field your questions.
Do you want to know how Twitter can help you handle customer complaints?
How can Twitter increase your reach?
How can you add content without being spammy?
How can Twitter or Facebook improve the customer experience?
If you have any questions, please add them to the list at The Real Facebook and Twitter Results Panel.
The panel consists of Shashi Bellamkonda (@shashib) of Network Solutions (@netsolcares), Pete Scott (@PRscott) of IZEA (@izea), Jeremy Hilton (@jeremyhilton) of Mindcomet (@mindcomet), John Bernier (@bernierjohn) of Best Buy (@twelpforce) and Chris Moody (@cnmoody) of Bandwidth.com (@bandwidth).
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Twitter for Product Management
Dec 22nd
A few months ago, I was fortunate enough to connect with Steve Johnson (@sjohnson717) at a Pragmatic Marketing training and we chatted about the need for a guide to Twitter for product managers. There had been an introductory article, but they needed some examples.
I was happy to oblige and ended up being published in the Pragmatic Marketing newsletter.
I didn’t even post it on my blog for some reason. My bad there. :)
To read the full article, “Real World Twitter Usage for Product Managers” simply hop over to Pragmatic Marketing.
Earlier this year, Nicole Reineke introduced Twitter to many product managers with Using Twitter for Product Management. The topic was well received and had a few comments about applying Twitter to markets that aren’t the most tech savvy. As a product manager in a niche that isn’t often talked about, I felt it would be useful to walk through some of my experiences using Twitter in a niche where customers aren’t seeking out industry experts.
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Social Media at NC State: Wayne Sutton, Andy Beal, and Joseph Jaffe, oh my!
Aug 19th
“Education is a lifelong experience. Experience is a lifelong education. Education plus experience equals expertise.” -M. Bugeja
Through a little sweat equity, the lineup for MBA 590-005 Social Media & Management boasts an impressive list of social media practitioners and experts. In my time at NC State, the classes that tapped into industry leaders always taught me the most. In that line of thinking, we’ve searched for some of the top local experts and even a few remote presentations to help lend their experiences to the class.
It is going to be a very exciting semester! Please share and repost this entry to keep building awareness for the class. Thanks to NC State and Claudia Kimbrough for an up-to-date, practical course on social media. The class begins tomorrow!
Currently, the list of speakers includes:
Wayne Sutton, Our HashTag, @waynesutton
Andy Beal, Trackur and Marketing Pilgrim, @andybeal
Joseph Jaffe, crayon, @jaffejuice
Polly Pearson, EMC, @pollypearson
Sheila Beal, GoVisitHawaii.com, @govisithawaii
Katie Morse, Ripple6, @misskatiemo
Brent Ward, RTI
Jeffrey Cohen, Digital Papercuts, @dgtlpapercuts
Camden Watts, Honey Scroll, @cammicam
Brian McDonald, Zencos, @bmcd67
Chris Moody (myself), Marketing + Branding + Design, @cnmoody



